Scenarios
 
Design Thinking
 

Description

Scenarios of use context with personas and actions

Goal

Identify problems and search for solutions in certain settings, provoke ideas

Type

Experimental research method

Example of use

Product design, interaction design

Steps

  1. 1.Define the goal, context, prerequisites, actors, interactions, and processes of a scenario

  2. 2.Start with a rough scenario

  3. 3.Observe and play the scenario, analyze, and refine it

  4. 4.Create a positive scenario: Adapt the scenario as long as it does not contain any negative aspect any more

  5. 5.Create a negative scenario: Adapt the scenario as long as it does not contain any positive aspect any more

  6. 6.Analyze the results and their impact onto the design idea

  7. 7.Document all actions and results

References

  1. Bodker S. 2000. “Scenarios in user-centered design – setting the stage for reflection and action“, University of Aarhus, Department of Computer Science, Denmark.

  2. Heijden, K. v.d. 2005. “Scenario - The Art of Strategic Conversation”,  John Wiley & Sons.

  3. Carroll, J. M. 2000. Making Use – Scenario-based design of human-computer interactions. MIT Press.

Scenarios

FreeImages.com/dimitris petridis.